Returning goods

  • Return of goods and warranty during quarantine 

    Dear Customers, In view of the situation in the country, we strive to protect you and ourselves, so we are changing the terms of return and after-sales service:
    1. Services do not provide direct service. Please deliver the goods for warranty service at Ateities str. 31 Vilnius, subject to prior approval of return by phone 861401020, email andrius@aptrade.lt.
    2. Due to the current circumstances, it is difficult to predict the terms of repair of goods. May be longer than usual.
    3. If, due to current circumstances, it is not possible to provide after-sales service for the product, the warranty service period may be extended for the person contacting derekis.lt. 

    If you need to return an item, be sure to follow these item condition guidelines.

    You must return an item in the same condition as it was received, not used or altered in any way. You must also include, in the same condition as it was received:
    • All original packaging such as boxes, bags, tags, and UPCs
    • Accessories such as cords and remote controls
    • Certificates, manuals, warranty, and rebate cards
    • All items included in a bundle

    Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including limits of your buying and selling privileges and suspension of your account.